I went to Kwikkar in Watauga on Monday. I noticed a puddle of oil under my car, and get to Kwikkar was my first thought! I explained that I was due for an oil change and that I think I had an oil leak. I went inside to wait. I was in the kids area, so I could see the front end of my deisel truck. No Leak! I watched as they started the oil change/leak check process. Your shop lead, Will saw my worried look and asked me to come outside. He explained that there were two areas of concern. I have a repair that was done to a transmission line that he was asking about. Then he told me about my leak. He said that it looked like I was leaking a significant amount of oil, but that it wasn't actively leaking at that time. I got to see under my truck and he pointed out where the leak was originating. It wasn't in the usual area. I went back inside and did some research. I found out that at really cold temps, the oil cooler seals on my 7.3 deisel can leak until they get warm. (It was 19 degrees) Will saw that I was still concerned and when he came back in to get me I explained what I had read about the oil cooler and he said that was about the area that the oil was coming from. He agreed that it was likely that could be the problem since my truck was no longer leaking, I had plenty on oil when I first came in, and the oil pressure was perfect. Will never once made me feel like I didn't know what I was talking about. He welcomed the information that I had and made sure that he took my knowledge into account. He knew I was upset so he made sure to update me frequently. By far, my best experience with a mechanic. Will and the rest of the staff at Kwikcar in Watauga were friendly, considerate, helpful, knowledgable, and not dismissive in any way. If you need any work done to your vehicle, go see Will!